1. Who We Are:

J3 Publishing / Books is operated by j3 Publishing, trading as J3 Publishing / Books.

For data-protection purposes, the sole trader operating J3 Publishing / Books is the data controller.

Business address: 124-128 City Road, London, EC1 v2NX.

Email: contact@j3publishing.co

 Website:  j3publishing.co.uk

2. Information We Collect:

We may collect:

• your name, email address, telephone number and billing or delivery address;
• order, delivery, payment-status and transaction-reference information;
• customer-account information, where an account is created;
• correspondence, enquiries, complaints, cancellations and returns information;
• photographs of damaged items or packaging supplied during a customer enquiry;
• dispatch evidence, including packaging photographs where used;
• technical information, including IP address, browser, device and cookie information.

Full card details are processed by the payment provider shown at checkout and are not entered into J3 Publishing / Books’ own records.

3. How We Use Your Information:

We use personal information to:

• process payments, orders, deliveries, cancellations and refunds;
• provide customer service and respond to enquiries;
• maintain tax, accounting and transaction records;
• prevent fraud and protect the website and business;
• investigate delivery, damage or return disputes;
• operate and improve the website and online shop;
• send marketing only where permission has been given or the law otherwise permits it;
• comply with legal and regulatory obligations.

4. Our Lawful Bases:

We process information where:

• it is necessary to perform a contract, including processing and delivering an order;
• it is necessary to comply with a legal obligation;
• it is necessary for legitimate business interests, including security, fraud prevention, customer service and protecting legal rights;
• consent has been given, including for optional marketing and non-essential cookies.

Consent may be withdrawn at any time.

5. Who We Share Information With:

Where necessary, information may be shared with:

• IONOS and the integrated online-shop provider;
• payment providers, including PayPal where selected;
• postal, courier and delivery providers;
• email, website, hosting and information-technology providers;
• accountants, legal advisers and other professional advisers;
• regulators, courts, law-enforcement bodies or public authorities where legally required.

We do not sell customers’ personal information.

6. International Data Transfers

Some service providers may process information outside the United Kingdom.

 Where this occurs, we require an appropriate legal safeguard, such as UK adequacy regulations or approved contractual protections.

7. How Long We Keep Information:

Order, invoice and accounting records are retained for the periods required by tax and business-record law.

Customer correspondence and dispatch evidence are retained only for as long as reasonably necessary to resolve enquiries, returns, delivery disputes or legal claims.

Marketing information is retained until consent is withdrawn or the person opts out. 

Limited information may then be retained to ensure that the opt-out continues to be respected.

Information that is no longer required will be securely deleted or anonymised.

8. Cookies:

The website and online shop use essential cookies to operate functions such as the shopping basket and checkout. 

Optional cookies will be used only where legally permitted and, where required, after consent has been obtained.

Further information is provided in our separate Cookie Policy.

9. Security:

We use reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, loss or disclosure. 

No internet-based system can be guaranteed to be completely secure.

10. Your Rights:

Depending on the circumstances, you may have the right to:

• access your personal information;
• correct inaccurate or incomplete information;
• request deletion or restriction;
• object to certain processing;
• receive certain information in a portable format;
• withdraw consent;
• complain to the Information Commissioner’s Office.

To exercise a right, contact us using the email address above. 

We may request information needed to confirm your identity.

You may complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint⁠.

11. Changes to This Policy:

We may update this policy when our services, suppliers or legal obligations change. 

The latest version and revision date will be published on this website.

One operational point: 

Photograph parcels before adding the customer’s address label where possible. 

That avoids unnecessarily storing identifiable delivery information. 

This draft follows current ICO privacy-notice requirements⁠.